Video Service Delivery (VSD) Locations
VSD sites let you conduct Social Security business via secure video conference with a remote SSA representative, without traveling to a full field office.
SALVATION ARMY - ATLANTA GA
469 Marietta St Nw, ATLANTA, GA 30313
USDA FACILITY
2296 Oil Well Rd, DECORAH, IA 52101
SPRINGHILL ENVISION CENTER
206 Eastern Blvd, JEFFERSONVILLE, IN 47130
NEW LIFE DAY CENTER FACILITY (NLDC)
224 N Martin Luther King Blvd, LEXINGTON, KY 40507
HEALTHFIRST BLUEGRASS
496 Southland Drive, LEXINGTON, KY 40503
CATHOLIC ACTION CENTER (CAC)
1055 Industry Rd, LEXINGTON, KY 40505
PHOENIX FAMILY HEALTH CENTER
712 E. Muhammad Ali Blvd, LOUISVILLE, KY 40202
ST. JOHN'S HOMELESS SHELTER
700 E. Muhammad Ali Blvd, LOUISVILLE, KY 40202
LOUISVILLE URBAN LEAGUE
1535 W Broadway, LOUISVILLE, KY 40203
TECHE ACTION CLINIC
189 Mozart Dr, HOUMA, LA 70363
VOLUNTEERS OF AMERICA (VOA)
354 Jordan St, SHREVEPORT, LA 71101
HARWICH COUNCIL AGING
100 Oak St, HARWICH, MA 02645
SALTMARSH SENIOR CENTER
81 Washington St, NANTUCKET, MA 02554
OAK BLUFFS COUNCIL ON AGING
21 Wamsutta Avenue, OAK BLUFFS, MA 02557
CALAIS FREE LIBRARY
9 Union St, CALAIS, ME 04619
What is a Video Service Delivery site?
VSD sites are third-party locations — libraries, community centers, tribal offices, health clinics, and similar facilities — equipped with secure video conferencing technology that connects you directly with SSA staff at a remote field office.
They exist specifically for people in rural or underserved areas where traveling to a full field office would require an unreasonably long trip.
What to expect at a VSD site
- Appointments are required. VSD sessions are scheduled in advance through your nearest SSA field office — not at the VSD site itself. Call 1-800-772-1213 or use the link below to schedule.
- Services are conducted by video. An SSA representative at a remote office handles your case via secure video link. Bring the same documents you would bring to an in-person visit.
- The site provides the equipment. Staff at the VSD location assist with the video connection but are not SSA employees and cannot process your claim.
- Not all services are available by video. Complex cases may still require an in-person visit to a field office.
VSD sites do not accept walk-ins and are not staffed by SSA employees. Always schedule your appointment through SSA before visiting a VSD location.